Tel: +86-21-5821 5861

Email: sales@letopharm.com

Frequently Asked Questions

 

Ordering and Inquires

Orders can be placed by phone, fax, e-mail or postal mail.

Please include the following information with each order:

1. Purchase order number

2. Catalog number and product name/description of the product

3. Quantity of product

4. Contact person

5. Billing and shipping address

6. Payment term

 

Prices and Payment Terms

All prices are in U.S. Dollars and FOB Shanghai, China. Prices are subject to change

without notice. Freight and insurance are prepaid and added to the invoice.

Terms of sales are net 30 days of date of invoice. Written quotations are

guaranteed for 30 days. Customers residing in China can pay in Chinese currency.

Accounts 30 days past due are subject to a 1.5% late charge per month on the

unpaid balance. We reserve the right to request advance payment in certain cases.

The buyer is responsible for bank charges for all overseas transactions.

Taxes and Other Charges

Buyer will be responsible for payment of all taxes, duties, excise, custom, inspection

and testing fees and any other charge imposed by government authority.

Shipping 

Courier (FedEx, DHL, UPS, TNT, EMS)

By Air

By sea

Hazardous Chemicals and Liability

Many chemicals are hazardous. All of products should be handled only by qualified

individuals trained in laboratory procedures and familiar with the potential hazards

of the chemicals. All the compounds are intended for laboratory research purposes,

and NOT for human or animal applications. The customer is also responsible for the

safe disposal of all such compounds in accordance with current legislation.

Warranty and Returns

LetoPharm warrants materials to be of the stated quality at the time of sale. This

warranty is exclusive, and seller makes no other warranty, express or implied,

including any implied warranty of merchantability or fitness for any particular

purpose. The Buyer must inspect goods immediately on receipt and inform the Seller

of any shortage or damage within 10 days. Quality problems must be notified within

20 days of receipt. Return shipment will not be accepted without permission.

Patents

Products protected by valid patents are not offered for sale in countries where the

sale of such products constitutes a patent infringement and its liability is at buyer's

risk. Products currently covered by valid US Patents are offered for R&D use in

accordance with 35 USC 271(e)+A13(1). Some products may be covered by

application or process patents. The customer must be responsible for determining

the existence of such patents.

Custom Synthesis

Please contact us directly for quotation in terms of custom synthesis.

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